Job Description

Job Title: Wire Transfer Operations Associate

Location: Kansas City, MO (Hybrid preferred: Tues-Thurs in office, Mon/Fri remote)

Employment: 6+ month Contract

About the Role:

These individuals will help manage increased volume and exception processing ahead of a major ISO implementation. The team is responsible for reviewing, resolving, and processing both incoming and outgoing wire transfers accurately and efficiently, helping us maintain a high level of service for our clients.

Key Responsibilities:

• Review exception and repair wire transfer items and determine appropriate actions to ensure timely and accurate processing.
• Follow detailed procedures to complete reviews and escalate as needed.
• Communicate with internal business partners to obtain missing information or provide updates.
• Utilize systems such as MTS (ACI Wire Transfer System) and Hogan (core banking) to research account details and process items.
• Maintain attention to detail and accuracy while working in a high-volume, time-sensitive environment.
• Collaborate with teammates and ask questions when clarification is needed.
• Adhere to standard operating procedures and compliance expectations.

Ideal Candidate Profile:

Minimum Experience:

• 1-2+ years of relevant experience in banking, financial operations, wire processing, or similar functions.
• Candidates with experience in retail banking/branch operations looking to transition into back-office support are encouraged to apply.

Soft Skills & Attributes:

• Strong attention to detail and ability to follow written procedures accurately.
• Solid decision-making skills with the judgment to escalate when necessary.
• Professional communication (written and verbal), especially when interacting with internal business partners.
• Team-oriented mindset with a proactive approach to learning and problem solving.
• Dependable and reliable.
• Strong ability to follow procedures and instructions.

Work Schedule:

• Hours may range from 6:30 AM – 6:15 PM CT , with staggered shifts to ensure full coverage.
• Candidates must be available for a full-time, 40-hour work week.

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